GIS Managed Services - What is it?

Enterprise geospatial systems have become increasingly complex and require dedicated resources to maintain and optimise. This is where having a trusted Managed Services provider can help. At Eagle Technology our dedicated team, manages, monitors, and supports ArcGIS Enterprise and desktop environments in the Cloud – ensuring your system remains up-to-date, performant, and secure. You will no longer have to navigate complex back-end components and IT jargon, while also developing geospatial solutions for your business.   

GIS Managed Services is a powerful enabler to advance your organisation's geospatial capability, providing a solid foundation of GIS and IT expertise for your geospatial infrastructure and allowing more time for key internal staff to focus on business outcomes and develop solutions that leverage this powerful technology.   

At Eagle Technology we work with customers from across sectors - part of the journey to GIS Managed Services is identifying the right configuration of services to fit an organisation's needs. We have a range of modular reference architecture and cloud expertise to design solutions that are cost-optimised, secure, scalable, and performant. These are built with maintainability in mind and utilise industry-standard automation for efficient implementation and reducing project risk and downtime.   

Moving to the cloud is not without challenges but we work with you every step of the way to design, plan, implement, and manage your cloud transformation journey towards a successful outcome.     

The 9 Benefits of GIS Managed Services   

Faster build times
Building and configuring cloud infrastructure is faster than on-premise because there is no need to procure and install dedicated IT infrastructure. To achieve a rapid and efficient build practice, we use automation such as Infrastructure as Code (IaC) and Desired Sate Configuration (DSC) to deploy and manage environment changes.   

Regular upgrades
Keeping your system current and up to date is a key part of any well-maintained system, not only to remain secure but also to take advantage of new features and enhancements. Upgrading can be a burden and require a lot of effort but with GIS Managed Services our team takes care of that and ensures your system is upgraded efficiently every year so you can leverage the new enhanced features.   

Built for easy scale and expansion
Through GIS Managed Services, while we know that systems are built for an initial set of requirements, we also know that usage patterns and demands change over time. When the need arises, we are here to help, whether providing more storage or compute for a particular workload or implementing a whole new geospatial capability -  like empowering data scientists with Notebook Server capabilities or implementing cloud storage for imagery management workflow. We take pride in continuously providing the geospatial infrastructure to meet your business's evolving needs.   

Secure and compliant
Ensuring your geospatial infrastructure complies with industry standards and your business data and workloads are secure is of utmost importance to us. Security best practice is a first principle of our design process and laying in procedures to maintain and improve security posture are key factors in our service offering. Cloud compliance tools are built-in to continuously monitor and report so our team can proactively access and analyse any potential threats or vulnerabilities.   

Resilient
GIS Managed Services leverages the redundancy built into cloud service offerings to provide >99.9 availability service levels for supporting infrastructure and lowering the risk of system impact due to a disaster affecting on-premise systems. Systems are designed to meet the organisation's desired recovery point and time objectives and robust backup and disaster recovery procedures are implemented.   

Accessible from anywhere
In an increasingly mobile world, access to geospatial systems whether in the office, car, home, or middle earth is a must. Eagle allows secure access from any location your staff needs to operate from to support the remote worker and business continuity.   

Transparent costs and management fees
The true cost of running geospatial infrastructure is often hard to quantify but with GIS Managed Infrastructure costs are visible monthly and we provide accurate forecasts of expected fees. With a true pay-for-what-you-use infrastructure consumption model, cloud cost optimisation and savings can be found and actions taken, such as reducing up-time of non-production systems while not in use.   

Free up valuable internal resources
By removing the system management and administration overhead, GIS Managed Services frees up valuable resources to channel their skills on engaging with the business and geospatial capability to solve real-world problems. This leads to a higher return on investment and greater focus.   

Retain system and technical knowledge through a trusted partner
Investing in a trusted partner to manage and maintain your geospatial infrastructure ensures retention and consistency of service for critical systems. Our experienced team is dedicated to managing geospatial infrastructure to a high standard and partners with other Eagle business units and Esri to assist with future guidance and strategic decision-making.