IT Service Management
We believe that if IT services aren’t functioning well then the business can’t function well. Organisations often struggle to provide........
Structured and consistent delivery of IT Services
Structured and consistent delivery of IT Services within a business can be hampered by operational and user support issues, internal IT demands, staff availability, lack of technical expertise and structured IT Service Management framework.
Our outsourced Managed Services are based on the ITIL® IT Service Management Framework to provide structured services that focus on Business As Usual (BAU) Operational Maintenance and Support for an agreed set of hardware, software and services. Services include full Service Desk, Network Operations Centre monitoring, Incident Management, Service Requests and much more.
We tailor our services to meet your needs, from a front end Service Desk to a complete on-premise operational monitoring and support solution to provide:
- Cost efficiency
- Cost transparency
- Operational efficiency
- Service Quality
- Access to Highly Technical Resources
- Allows client to focus on business centric activity
Current Service Catalogue
A complete list of service delivery and operations management support services.
Managed services for the Cloud
We focus on providing Operational Maintenance and Support for a specified set of cloud and/or on-premise resources including servers, storage, networking, virtual appliances, application processes and other common items. We deliver these services with a framework that is ITIL© 2011 aligned to meet mutually agreed SLA’s.